Shipping policy

Last updated: 5 July 2026

3LATO fulfils orders in one of two ways: Drops or custom made.

Drops are ready-to-ship or pre-made pieces listed on the website. Each drop piece is tailored to your measurements before dispatch.

Custom made orders are agreed with you directly. Timelines, payment, and delivery dates are confirmed in writing before work begins.

1. Processing and dispatch

Drops: Sizing confirmation is required before production or dispatch can begin. Once sizing has been received, drop orders usually dispatch within one week unless otherwise stated on the product page or order confirmation.

Custom made: Dispatch timing varies and is agreed with you before the order is accepted. The final balance must be paid before the item is shipped. Dispatch takes place once payment has cleared and the piece is ready.

2. Shipping options and rates

Available shipping methods and charges are shown at checkout. Rates vary by destination.

Overnight Delivery may be available at checkout for US clients where offered. Selecting Overnight Delivery speeds up the delivery service after dispatch. It does not shorten production or tailoring time unless agreed separately in writing.

3. Couriers and tracking

3LATO ships from the United Kingdom using tracked services.

UK orders are usually sent with Royal Mail tracked services.
International orders are usually sent with UPS or DHL tracked services.

The exact courier and service are confirmed when your order is accepted or at dispatch. Tracking details are provided when available.

Parcels are insured in transit.

4. Delivery estimates

Delivery estimates are guidance only and are not guaranteed. Typical estimates after dispatch:

UK: often within 1 working day with Royal Mail Special Delivery where selected; otherwise as quoted at checkout.
EU: often around 2-3 working days with UPS, depending on destination.
US and Canada: often around 2-3 working days with UPS; Overnight Delivery may be available to the US at additional cost.

Most orders arrive within the estimated timeframe, but delivery times can vary once the parcel is with the courier.

3LATO is not responsible for courier delays, failed delivery attempts, weather disruption, strikes, or events outside our control after dispatch.

5. International shipping

3LATO ships worldwide where available at checkout.

International orders may be subject to import charges, customs fees, or local taxes. These are the customer's responsibility. You should check what may apply in your country before ordering.

Not all destinations or services may appear at checkout. Contact care@email.3lato.com if you need a quote for a country not listed.

6. Incorrect addresses

Customers are responsible for entering the correct delivery address at checkout. 3LATO is not responsible for parcels delayed, lost, or returned due to incorrect or incomplete address details.

If an order is returned to 3LATO because of an address issue, the customer may be responsible for the cost of re-shipping.

7. Lost or delayed parcels

If your parcel appears delayed or lost, contact care@email.3lato.com with your order number.

Parcels are insured. Where a loss is suspected, the customer must also notify the shipping courier and open a lost-parcel investigation with them. 3LATO will allow reasonable time for the courier to resolve the matter before taking further action.

If the courier declares the parcel lost, 3LATO will, at its discretion, refund the order or remake the item where feasible to meet an agreed event deadline.

3LATO is not liable for delays after dispatch except as set out above.