Privacy policy

Last updated: 5 July 2026

This Privacy Policy explains how 3LATO collects, uses, stores, and protects personal information when you visit the website, place an order, contact us, or use our services.

3LATO is the trading name of 3viskova ltd, the data controller for personal information described in this policy.

1. Information we collect

3LATO may collect the following information:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment confirmation details (not full card numbers)
Measurements and fit information for Drops and custom made orders
Messages, enquiries, and customer service communication
Website usage information, such as pages visited and device or browser data

Payment details are processed securely by third-party payment providers (including Shopify Payments and other checkout methods shown at checkout). 3LATO does not store full card details.

2. How we use your information

We use personal information to:

Process and fulfil orders
Communicate about purchases
Manage Drops and custom made orders
Arrange shipping and delivery
Respond to enquiries
Provide customer service
Improve the website and customer experience
Prevent fraud or misuse
Meet legal, tax, and accounting obligations
Send marketing emails where consent has been given

3. Sizing and order information

For Drops and custom made orders, 3LATO may collect measurements, fit preferences, design notes, event or deadline details, and related communication.

This information is used only to create, tailor, manage, and deliver your order.

4. Marketing

If you subscribe to marketing emails (for example via the coming-soon list or checkout marketing opt-in), 3LATO may send updates, launches, journal content, or promotional messages.

You can unsubscribe at any time using the link in the email or by contacting care@email.3lato.com.

5. Sharing information

3LATO may share necessary personal information with trusted service providers, including:

Payment processors
Shipping and courier companies
Website hosting platforms (including Shopify and Oxygen)
Email and marketing platforms
Analytics providers
Professional advisers where required

Information is shared only where needed to provide services, fulfil orders, operate the website, or meet legal obligations.

6. Cookies and analytics

The 3LATO website may use cookies and similar technologies to improve site performance, understand visitor behaviour, remember preferences, and support marketing or analytics.

You can manage cookies through your browser settings.

7. International customers

3LATO is based in the United Kingdom and serves clients worldwide.

If you order from outside the United Kingdom, your personal information may be transferred to and processed in the UK and in other countries where our service providers operate (for example where payment, hosting, or courier systems are located). Where required by applicable law, appropriate safeguards are used for international transfers.

8. Data retention

3LATO keeps personal information only for as long as needed to fulfil orders, provide services, resolve disputes, comply with legal obligations, or maintain business records.

Sizing and measurement details may be retained where useful for future fit reference unless deletion is requested and no legal reason requires retention.

9. Your rights

Depending on where you live, you may have rights under applicable data protection law. This includes, where applicable, rights under UK GDPR and similar laws in the EEA and other jurisdictions that apply to our processing of your information.

Those rights may include:

Access to your personal information
Correction of inaccurate information
Request for deletion
Objection to certain processing
Withdrawal of marketing consent
Request for a copy of your data
Complaint to a supervisory authority

To exercise your rights, contact care@email.3lato.com. We will respond in line with applicable law.

10. Security

3LATO takes reasonable steps to protect personal information. However, no online system is completely secure, and customers should take care when sharing information online.